Providing resources and assistance to guests who are unfamiliar with the local area, ensuring a seamless experience.
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The period of the year when tourist activity and demand for short-term rentals are at their lowest, typically characterized by lower pricing…
Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas…
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…
The use of devices or systems to monitor noise levels within a short-term rental property to ensure guests are respecting house rules…