Implementing secure and convenient methods for key exchange, such as lockboxes, smart locks, or personalized instructions, to ensure smooth guest arrivals and departures.
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The online representation of a short-term rental host on platforms like Airbnb and VRBO, showcasing their profile picture, bio, hosting experience, guest…
Legal rights associated with properties located adjacent to bodies of water, potentially impacting short-term rental usage and requiring disclosure to guests.
Monitoring, responding to, and managing guest reviews across various platforms to maintain a positive online reputation and attract future bookings.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.