A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.
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The use of technology to analyze guest feedback from reviews, surveys, and social media to understand guest satisfaction and identify areas for…
A detailed record of all maintenance, repairs, and inspections conducted on a short-term rental property.
The proactive practice of shaping guest perceptions and online reputation through positive reviews, prompt communication, and addressing concerns.
Describes the role of curating unique and memorable experiences for guests beyond the basic accommodation, such as local recommendations, activities, and partnerships.