Collaborating with local businesses, tour operators, or experience providers to offer package deals and cross-promote services to guests.
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Measures taken to protect sensitive guest information, such as names, addresses, and payment details, from unauthorized access, disclosure, or theft.
A process that allows guests to access the rental property without in-person interaction, often using keyless entry systems, lockboxes, or smart locks.
Specific rules and ordinances governing short-term rentals in Napa Valley, California, often known for strict permitting and occupancy limits.
A record of all interactions between hosts and guests, including messages, inquiries, and special requests, facilitating effective communication and issue resolution.