The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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The overall level of excellence and satisfaction provided to guests staying in a short-term rental, encompassing factors such as cleanliness, communication, amenities,…
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Additional amenities that go beyond the basic necessities, such as hot tubs, swimming pools, game rooms, or bicycles, offered to enhance guest…
Feedback provided by guests directly to hosts, often through private messages or reviews on platforms like Airbnb and VRBO. This type of…