The proactive approach of monitoring and managing all aspects of the guest experience, from pre-booking to post-stay, to ensure satisfaction and positive reviews.
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A digital or physical guide provided to guests upon arrival at a short-term rental. It typically includes information on house rules, Wi-Fi…
A measure of building density, calculated as the ratio of a building’s total floor area to the size of the land on…
The process of gathering insights and data about the target audience, competitive landscape, and market trends to inform the development and refinement…
An organization that develops and maintains technical standards, which can impact the development and implementation of technology used in short-term rental management.