The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
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Additional offerings provided by hosts or management companies to enhance the guest experience, such as airport transfers, grocery delivery, or local tour…
Refers to the rental policies set by hosts or property managers that are designed to be flexible and accommodating to guests, such…
A legally binding contract between the property owner/manager and the guest, outlining the terms and conditions of the stay.
Software or systems used to manage interactions with potential and existing guests, including inquiries, bookings, and communication.