The process by which platforms like Airbnb and VRBO enforce consequences for violations of their terms of service, such as unauthorized parties or property damage.
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The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to…
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and…
Practices and policies that promote welcoming and accommodating guests and employees from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, or…
A service offered by some short-term rental hosts where guests can leave their luggage before check-in or after check-out.