A key performance indicator (KPI) in short-term rental management, representing the percentage of time a property is booked over a specific period.
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Reviews, ratings, and comments provided by guests after their stay, offering valuable insights into guest satisfaction and areas for improvement.
The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
Offering streaming services like Netflix as an amenity for guests to enjoy entertainment during their stay, enhancing the value proposition.
A detailed document provided to guests before arrival, containing essential information about accessing the property, using amenities, and contacting the host.