A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
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The process and procedures for handling situations where guests remain in a short-term rental property beyond their agreed-upon checkout time.
A digital or physical guide providing guests with all the necessary information about the property, amenities, house rules, and local recommendations.
The prevailing rental rate for similar properties in the same market area, used as a benchmark for setting competitive pricing.
A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks,…