A guest review posted on a website or platform other than Airbnb or VRBO, such as TripAdvisor, Google Reviews, or social media.
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A coordinated plan for cleaning a short-term rental between guest stays, often shared and managed by co-hosts, cleaning services, or property managers.
Represents the legal and regulatory aspects of short-term rental management, ensuring compliance with local laws, taxes, and insurance requirements.
All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.