A check-in process where guests meet the host or a representative at a location other than the rental property, such as a nearby hotel or office, to collect keys or receive instructions.
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The process of identifying and interpreting patterns and changes in vacation rental data, such as booking trends, pricing fluctuations, and guest preferences.
Guidelines and best practices for providing exceptional service and creating a welcoming and comfortable environment for guests.
A pricing model that aims to be fair and transparent for both hosts and guests, considering factors like seasonality, demand, and property…
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…