Providing guests with a dedicated non-emergency contact number for any questions or assistance they may need during their stay, ensuring a smooth and enjoyable experience.
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The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
A set of guidelines and expectations communicated to guests before booking to ensure a safe and respectful environment for both guests and…
A guest review posted on a website or platform other than Airbnb or VRBO, such as TripAdvisor, Google Reviews, or social media.
A booking option on some platforms where hosts commit to accepting all reservations within set parameters, often for increased visibility.