A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to others, providing insights for improvement.
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A software solution that centralizes communication with guests, allowing property managers to send automated messages, answer inquiries, and manage reviews.
The level of preparedness and resources available to handle emergencies or unexpected situations that may arise during a guest’s stay.
Providing guests with recommendations for nearby restaurants, cafes, or food delivery options in the welcome book or through communication, enhancing their local…
Using vivid and descriptive language in Airbnb listing descriptions to evoke imagery and emotions in potential guests, thereby enticing them to book….