A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to others, providing insights for improvement.
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The process of managing interactions and relationships with vendors that provide services for short-term rentals, such as cleaning, maintenance, or property management.
Virtual backgrounds used during online meetings or property tours to showcase the short-term rental’s amenities or create a professional setting.
Handling secure online payments from guests for bookings, typically through integrated payment gateways within channel managers or property management systems.
The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.