The process of vetting potential guests before confirming bookings, using background checks, reviews, and communication to minimize risks.
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An electronic document or webpage providing guests with essential information about the property, local recommendations, and house rules, enhancing their stay.
A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
Offering cleaning services during a guest’s stay, particularly common for longer bookings, ensuring a consistently pleasant experience.
A cloud-based property management system specifically designed for hotels, sometimes used by larger short-term rental operators for its robust features and integrations.