The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
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Software used to manage and automate interactions with guests, including communication, bookings, and feedback. It helps build stronger guest relationships and improve…
Additional amenities and services offered to guests to enhance their stay, such as airport transfers, grocery delivery, or local tour arrangements.
On platforms like Airbnb, a guest review that is displayed without a corresponding host review. This occurs when the host doesn’t leave…
The process of ending a contract between a property owner and a short-term rental management company.