The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
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Software that automates guest communication tasks, such as sending booking confirmations, pre-arrival instructions, and check-out reminders, improving efficiency and guest experience.
A legally binding agreement between the property owner/manager and the guest outlining the terms and conditions of the short-term rental agreement.
A detailed list of outstanding repairs, cleaning tasks, or maintenance items that need to be addressed in a short-term rental property, typically…
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.