A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
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The process of directly collecting data from guests about their preferences, interests, and travel styles, allowing hosts to personalize guest experiences and…
The measurement and evaluation of how effectively and efficiently business processes are being executed within a short-term rental operation.
A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks,…
The end-to-end experience a guest has from booking to checkout, encompassing all touchpoints and interactions with the host and property.