The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or other undesirable behaviors.
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A similar program on VRBO that recognizes hosts who meet specific performance standards and provide excellent guest service.
A comprehensive guide for on-site staff or property managers outlining standard operating procedures, guest communication protocols, and emergency response plans.
Personalized assistance provided to guests, often including recommendations, booking arrangements for activities, and other services that enhance their stay.
The percentage of website visitors who book a short-term rental after visiting the property listing on the host’s website.