The art and science of crafting memorable and positive experiences for guests staying in short-term rentals. This encompasses all aspects of the guest journey, from pre-booking to post-stay, and focuses on creating a cohesive and delightful experience.
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A playful term for an experienced and knowledgeable short-term rental host who is skilled in all aspects of property management and guest…
An overarching term used to describe a short-term rental experience that is perceived as generic, impersonal, or lacking in authenticity, often associated…
The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and…
Clear and concise instructions provided by hosts to guide guests to the property, often including multiple transportation options and local landmarks.