Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook or leave a good review.
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An official notification sent to the guest and host confirming the reservation details, including dates, rates, and house rules.
A physical or virtual button that allows hosts and guests to quickly contact emergency services or designated contacts in case of an…
Implementing eco-friendly practices to minimize the environmental impact of short-term rentals, such as using energy-efficient appliances, promoting recycling, and conserving water.
Detailed instructions provided by hosts to guests on how to access the short-term rental, including key codes, lockbox locations, or arrival procedures.