Situations or issues that arise during the short-term rental process that cause significant stress, difficulty, or financial loss for hosts or property managers.
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Digital systems used to manage guest check-ins, communications, and other operational tasks typically handled by a front desk in traditional hotels.
The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
A mobile point-of-sale (POS) device offered by Square that allows hosts to accept credit card payments from guests, particularly useful for security…
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.