The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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A refundable amount held by the host to cover potential damages or losses incurred by the guest during their stay.
The valuable insights and suggestions provided by guests after their stay, often through reviews or direct communication, which can help hosts improve…
Detailed and comprehensive descriptions of short-term rental properties that highlight key features, amenities, and benefits for potential guests.
A badge displayed on Airbnb profiles indicating that a host consistently responds to inquiries within a short timeframe, typically within an hour.