An online platform or app that provides guests with a centralized hub for accessing booking information, communication tools, and property details.
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A documented plan outlining safe exit routes and procedures for guests to follow in case of emergencies like fires, natural disasters, or…
A private social networking app for neighborhoods, often used by hosts to connect with local residents, share information about their listings, and…
A collection of documents, often digital, provided to guests in short-term rentals, containing property information, house rules, local recommendations, and emergency contacts.
The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.