The process of monitoring, responding to, and managing guest reviews and feedback across various platforms to improve guest satisfaction and online reputation.
Menu
You may also like
The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
A mobile application designed for guests to manage their bookings, access property information, and communicate with hosts.
A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.
A type of residential building divided into two separate living units, each with its own entrance, kitchen, and bathroom.