Feedback and ratings provided by hosts about their experience with guests after their stay, promoting responsible guest behavior and accountability.
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A charge levied on overnight visitors by local governments or tourism boards, often added to the cost of accommodation and used to…
A dedicated website created by a host or property manager to accept direct bookings from guests, bypassing third-party platforms.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
Essential provisions offered in a short-term rental property to ensure a comfortable stay, typically including linens, towels, toiletries, basic kitchenware, and Wi-Fi.