Additional features or services provided by hosts to elevate the guest experience beyond basic accommodations, such as high-speed Wi-Fi, streaming services, board games, local guidebooks, or welcome baskets.
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This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…
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The features and conveniences offered to guests within a short-term rental property, influencing its attractiveness and booking potential.