The process of addressing and resolving problems or disputes that may arise between hosts and guests during a short-term rental stay.
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Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
The proactive approach of monitoring and managing all aspects of the guest experience, from pre-booking to post-stay, to ensure satisfaction and positive…
Connecting the property management system or guest communication platform with a flight tracking service to monitor guest arrival times and proactively manage…
The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting…