Utilizing an iPad as a modern alternative to a traditional guest book. Guests can leave reviews, access property information, and communicate with the host.
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Dividing potential guests into groups based on shared characteristics, such as demographics, travel purpose, or booking behavior, to tailor marketing and services.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a…
A website owned and operated by a host or property manager that allows guests to book stays directly, bypassing third-party platforms and…
The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and…