The process of verifying a potential guest’s identity and assessing their suitability as a renter before confirming their booking.
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The features and conveniences offered to guests within a short-term rental property, influencing its attractiveness and booking potential.
A program by Airbnb that recognizes high-quality listings that meet specific criteria for design, amenities, and host responsiveness.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
The use of technology to automate and control various aspects of a property, such as lighting, temperature, and appliances.