The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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Insurance or security deposits that protect hosts from financial losses due to accidental or intentional damage caused by guests during their stay.
Engaging with the local community, respecting neighborhood norms, and contributing positively to the area to foster a welcoming environment for short-term rentals.
A community or online platform that connects short-term rental hosts for the purpose of sharing knowledge, resources, and support.
The process of addressing and resolving problems or disputes that may arise between hosts and guests during a short-term rental stay.