The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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While seemingly unrelated, offering nostalgic gaming consoles like the GBA can be a unique amenity attracting specific demographics to a short-term rental.
A digital equivalent of a handwritten signature used to sign rental agreements and other legal documents electronically.
A satirical term for a strict, inflexible, or unforgiving cancellation policy for a short-term rental, often perceived as favoring the host over…
A short-term rental property that includes furniture, appliances, and essential household items, providing guests with a move-in ready experience.