The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
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Additional offerings provided by hosts or management companies to enhance the guest experience, such as airport transfers, grocery delivery, or local tour…
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
Organic promotion generated by satisfied guests who recommend a short-term rental to their friends, family, or colleagues, often through online reviews, social…
A feature on Airbnb and VRBO that allows potential guests to contact hosts with questions before booking.