The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
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The practice of dividing your target market into smaller groups based on shared characteristics, such as travel purpose, budget, or group size.
A concise and easily digestible set of house rules for guests, presented in a format that can be reviewed quickly, such as…
An important skill for short-term rental owners and managers, particularly when dealing with guest requests, pricing negotiations, and vendor contracts.
An animal that is individually trained to perform tasks for a person with a disability, and hosts are generally required to accommodate…