Developing effective communication protocols for interacting with guests before, during, and after their stay, using various channels like messaging apps and email.
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Establishing clear and timely communication with guests throughout their stay, from booking confirmation to check-out instructions, to enhance their experience.
Prioritizing and enhancing the overall experience of guests staying in a short-term rental, focusing on personalized touches, seamless communication, and exceeding expectations.
A building or complex containing multiple individual units that are rented out as short-term rentals.
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…