The system and methods used to process payments from guests booking short-term rentals, including security deposits, cleaning fees, and rental payments.
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Any interaction with guests that occurs outside of the Airbnb or VRBO messaging systems, such as email, phone calls, or text messages.
Refers to situations where the owner or a long-term tenant also occupies a portion of the property while renting out other areas…
Effective and responsive communication with guests throughout their short-term rental experience, from pre-booking inquiries to post-stay feedback.
A metric used to measure the percentage of time a short-term rental property is booked over a specific period. It is calculated…