A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
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Specific dates on a short-term rental calendar when the property is unavailable for booking, often due to personal use, maintenance, or other…
The level of readiness and resources a host has in place to handle emergencies or unexpected situations that may affect guests, ensuring…
The initial phase of software testing where a select group of users (often internal or trusted external individuals) use the software to…
The use of technology to automate and remotely control various aspects of a short-term rental, such as lighting, temperature, and security.