A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
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The use of natural language processing (NLP) techniques to analyze guest reviews and feedback, identifying positive and negative sentiment to improve guest…
The ability to tailor quotes for potential guests based on factors like length of stay, time of year, special requests, or promotional…
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.