Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
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A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
A one-time fee charged to guests to cover the cost of cleaning the property after their stay. This fee is separate from…
Amenities that significantly enhance the guest experience and can justify higher rental rates. Examples include hot tubs, fire pits, game rooms, and…
A personal welcome by the host or property manager upon a guest’s arrival at a short-term rental.