Semi-fictional representations of ideal guests, created based on market research and data analysis. Guest personas help understand target audiences, their needs, and preferences.
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Standards and certifications provided by Bureau Veritas to assess and improve accessibility for guests with disabilities in hospitality environments.
A shift in focus from simply providing accommodation to crafting memorable and engaging experiences for guests throughout their stay.
Implementing contactless check-in and check-out procedures using smart locks, keypads, or lockboxes, minimizing physical interaction and enhancing safety and convenience.
A host’s online representation on a short-term rental platform, showcasing their personal information, property details, and guest reviews.