A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and guest dissatisfaction.
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Gazumping
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The process of securely transferring property access to guests, often utilizing methods like lockboxes, smart locks, or key exchange services.
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The seamless integration of various services, such as cleaning, linen, and concierge services, to provide a comprehensive and hassle-free experience for short-term…
The terms and conditions outlining the circumstances under which a host may cancel a confirmed booking, often with penalties for cancellations.