The written portion of a property listing that highlights its features, amenities, location, and any other relevant details for potential guests.
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The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or other undesirable behaviors.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
Swedish term for “Staff Housing” or “Service Apartment.” May refer to accommodations provided to employees or contractors, sometimes within or near short-term…
Utilizing automated messaging and templates to streamline guest communication, from booking confirmation to check-out instructions, while maintaining a personalized touch.