Building relationships with local businesses, particularly those catering to tourists, to offer guests recommendations and enhance their experience.
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Marketing strategy where existing guests are incentivized to refer new guests, often through discounts or credits.
Pre-written messages used to communicate efficiently with guests, covering common inquiries, booking confirmations, check-in instructions, and more.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
A trade association representing the lodging industry, including hotels and short-term rentals, advocating for policies and providing resources to its members.