Digital systems used to manage guest check-ins, communications, and other operational tasks typically handled by a front desk in traditional hotels.
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Wireless internet access (Wi-Fi) made available to guests within the short-term rental property, often considered an essential amenity.
Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome…
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
The process of organizing data from different sources into a consistent format, ensuring data accuracy and reliability for analysis and decision-making in…