The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
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Describes the dynamic flow of income generated from various sources in short-term rental management, including nightly rates, cleaning fees, extra guest fees,…
The methods and procedures used to grant guests access to a short-term rental property, such as keyless entry systems, lockboxes, or in-person…
A verification process used by some vacation rental platforms (like Airbnb) where hosts can choose to have their identity and listing information…
A fictional system for collecting and analyzing guest feedback, enabling hosts to identify areas for improvement and enhance future guest experiences.