The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
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Technologies and systems that allow hosts to manage their properties remotely, such as smart locks, security cameras, and remote check-in systems.
Additional charges added to the base rate, such as cleaning fees, pet fees, or extra guest fees.
The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.
A guest who has completed the identity verification process on a booking platform like Airbnb or VRBO.