The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
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A marketing metric that measures the average cost incurred to acquire a new guest booking. It is calculated by dividing the total…
Prioritizing guest comfort and rest by investing in high-quality mattresses, bedding, and creating a sleep-conducive environment.
An agreement between a host and a guest to cancel a confirmed booking, typically initiated due to unforeseen circumstances or a change…
Decorative elements within a short-term rental that also serve a practical purpose, like a storage ottoman or a mirror with hooks.