A cancellation policy that allows guests to cancel their reservation and receive a full or partial refund up to a certain point before their scheduled arrival date.
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A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
The automated process of updating calendar availability, rates, and booking details across multiple OTAs in real-time to prevent double bookings.
The overall effectiveness and efficiency of a short-term rental business’s processes in consistently delivering high-quality guest experiences and achieving business objectives.
User-created content such as reviews, ratings, photos, and videos shared by guests about their experiences at a short-term rental property.