The percentage of booked nights in a short-term rental property during a specific quarter (every three months), calculated by dividing booked nights by total available nights.
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Proactive monitoring and management of online reviews and ratings across multiple platforms to maintain a positive brand image.
Customized instructions or information provided to guests based on their individual needs, preferences, or special requests.
Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
A powerful marketing channel where satisfied guests recommend a short-term rental to their friends, family, and colleagues.