The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
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The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
Creating a memorable and personalized experience for short-term rental guests by catering to their specific interests, preferences, and needs.
Establishing a clear and fair policy for handling accidental damages, outlining procedures for reporting, assessing, and addressing the situation while maintaining positive…