A designated person or service that guests can reach out to for urgent assistance or maintenance issues during their stay.
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Refers to guests who rely heavily on internet connectivity during their stay. Providing fast and reliable Wi-Fi is crucial for attracting and…
A type of insurance that protects short-term rental owners and property managers from financial losses due to claims of bodily injury or…
Establishing consistent guidelines for responding to guest reviews on platforms like Airbnb and VRBO, addressing both positive and negative feedback professionally and…
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.