A comprehensive document or digital resource provided to guests upon booking, containing essential information about the property, amenities, house rules, and local recommendations.
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Marketing techniques employed by hosts and property managers to promote short-term rental properties, attract guests, and increase bookings.
A collection of essential toiletries and convenience items provided to guests in a short-term rental, often including travel-sized shampoo, conditioner, soap, lotion,…
Unusual or unexpected actions exhibited by guests during their stay, often deviating from typical guest behavior patterns. This can include excessive noise…
The proactive approach of monitoring and managing all aspects of the guest experience, from pre-booking to post-stay, to ensure satisfaction and positive…