Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
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The average cost incurred to acquire a new guest, including marketing, advertising, and platform fees.
Technologies that enable guests to access short-term rental properties without in-person interaction, such as smart locks, keypads, or lockboxes.
The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or unauthorized parties. This can involve verifying…
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.