A decrease in the number of reservations made for a short-term rental property, often indicating a need to adjust pricing, marketing, or property features.
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The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
A protocol used for establishing and managing multimedia communication sessions, potentially relevant for remote guest communication or virtual tours.
A designated person or service that guests can reach out to for urgent assistance or maintenance issues during their stay.
Implementing clear and balanced cancellation policies to protect both hosts and guests while considering market standards and booking flexibility.