Practices and policies that promote welcoming and accommodating guests and employees from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, or ability.
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A type of trust where the assets are permanently placed under the trust’s control and cannot be modified or revoked by the…
The process of sourcing, coordinating, and overseeing external service providers essential for managing short-term rentals, such as cleaning crews, maintenance personnel, and…
A digital or physical guide providing guests with essential information about the property, house rules, local recommendations, and contact details.
A communication strategy that prioritizes building strong relationships with guests through personalized interactions and timely responses. This involves leveraging technology to automate…